Ollerton TikTok couple's 'joy' after account ban lifted -- with help from your Chad

A popular TikTok couple from Ollerton – who have attracted more than surpassed half a million followers on the social media site – are “thrilled” to have their account reinstated with a helping hand from your Chad.
By Phoebe Cox
Published 7th Feb 2023, 14:38 BST
Updated 8th Feb 2023, 13:33 BST
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Kerry Simpson, aged 38, and Anna Simpson, who will soon turn 31 this month, have amassed more than half a million followers on the video platform TikTok.

The couple, who live in Ollerton with their children, are known by their blended name Kerana and post regular content under the username @Kerana0208.

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The mums, who started their TikTok journey in 2019, share videos featuring a strong message of “self-acceptance” – but recently saw their account banned.

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Kerry and Anna are known as 'Kerana' on social media.Kerry and Anna are known as 'Kerana' on social media.
Kerry and Anna are known as 'Kerana' on social media.

Kerry said: “It was heartbreaking. This is our life.

“We had spent years trying to get where we are. It was our escape from real life too.”

But now, after your Chad approached TikTok for clarity of the ban, it has been reinstated.

Kerry said: “We absolutely love TikTok, so I am very pleased we have our account back.”

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A TikTok spokeswoman said: “We've brought this to the attention of our safety team and following a review, we can confirm the account was suspended in error.

“I'm afraid this occasionally happens as a result of moderating at scale, but I'm able to confirm the account has now been reinstated.”

The couple said they received a series of automated messages saying they had violated community guidelines last month.

Kerry said their social media manager, Zak Keeling, and her mother had both been very supportive with assisting in the appeal process.

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The couple also thanked your Chad for looking into the ban and prompting a positive outcome.

Kerry said: “We got banned three times in one week once. Sometimes the ban is in place for 24 hours but this time we have been banned since January 27.

“Our account was restored on Tuesday, February 7 – thanks to our social media manager Zak, and the work of the Chad, who contacted TikTok about our ban.

“We are now able to continue posting content and interacting with our followers.”

Anna said: “We are just thrilled.”

If people believe their account was banned incorrectly, TikTok has advised users to submit an appeal via support.tiktok.com/en/safety-hc/account-and-user-safety/account-safety.

Related topics:ChadTikTok