Praise for Mansfield residential care home following CQC inspection
Staff at a Warsop care home have been praised for their “personalised” approach to residents individual needs by CQC inspectors.
Care Quality Commission (CQC) has rated how safe, effective, caring, responsive and well-led 23 Church Street in Market Warsop is with inspectors giving it a ‘good’ rating across the board.
The facility is a specialist service that supports people with mental health needs, learning disabilities and autistic people. At the time of the inspection there were 10 people living at the service.
The report said: “People received safe, effective and person-centred care from staff who understood their needs and preferences. There was a positive learning culture, with incidents, accidents and safeguarding concerns reviewed and lessons implemented.
"Staff understood their safeguarding responsibilities, and people felt confident concerns would be recognised and acted upon. Staffing levels were sufficient to meet people’s needs, staff had completed required training, and systems supported the safe ordering, recording and monitoring of medicines.”
Inspectors highlighted the personalised approach to care.
The report said: “Care was personalised around people’s individual needs, likes and dislikes. People felt involved in decisions about their care and spoke positively about the support they received.
"Staff knew people well, and the evidence indicated people experienced positive outcomes. For example, staff advocated for a person during a hospital admission when they identified that the person’s learning disability was not being fully considered by medical staff.”
Inspectors also said residents appeared “comfortable in their home environment” and spoke warmly about the support they received.
The assessment was carried out on October 13. This service was previously rated as ‘good’.
Gillian Smith, Quality Director at 23 Church Street said: “We are committed to providing great quality care and support, so we are delighted that the CQC have recognised the high standard of care we provide at 23 Church Street. The Good rating awarded to the service is thanks to the wonderful team at Church Street, and their passion and commitment to supporting the people who live there to live happy and fulfilling lives.”