Huge improvement as Ashfield GP surgery is rated Good by inspectors

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An Ashfield GP practice has been rated ‘Good’ by a health watchdog less than a year after it was told it required improvement.

The Care Quality Commission published its findings this week into the Dr P Oza and Dr R Nam practice at the Health Care Complex in Kirkby,

The report says the practice is now rated Goood in regards to safety, care, effectiveness, being responsive to people’s needs and being well led.

A comprehensive inspection of the service in July 2015 had found the practice in breach of some regulations.

Now, following another comprehensive inspection made in March 2016 inspectors rated the practice as Good.

Inspectors found there were effective systems in place to report and record significant events.

The practice demonstrated an open and transparent approach to safety.

Risks to patients were assessed and well managed throughout the practice.

Staff assessed the needs of patients and delivered care in line with current evidence based guidelines.

Staff had received training to provide them with the skills, knowledge and experience to deliver care and treatment effectively.

The practice had an understanding of their performance and had undertaken clinical audits to identify areas for improvement.

Feedback from comments cards and from patients they spoke with demonstrated they felt they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

Information about services and how to complain was available and easy to understand .

Improvements were made as a result of complaints and concerns.

Most patients said they found it easy to make a appointment with a named GP and there was continuity of care with urgent appointments available on the same day.

There was clear leadership structure and staff felt supported by management.

The practice sought feedback from staff and patients which it acted on.

However there were areas where improvements were needed.

The practise should continue to review, assess and monitor their management of patients experiencing poor mental health (including patients with dementia).

The practice should consider formalising arrangements for nursing cover in the event of unexpected absence to ensure patients needing regular treatment are able to access care.

A comprehensive inspection of the service in July 2015 had found the practice in breach of regulations.

Inspectors found a lack of systems for staff and patient safety, absence of equipment to deal with certain emergencies, no effective system to ensure medical goods were use within expiry dates and a lack of effective systems to assess the risk of infections. A comprehensive inspection was made in March 2016 rating the practice as Good.