Thinking of returning that colourful jumper Auntie Marge bought you for Christmas? Or did you get a CD from Grandma even though you’ve not got a CD player?
Trading Standards Officers from Nottinghamshire County Council are offering advice to anyone wanting to know their rights about returning unwanted goods.
All items sold have to fit the description given, be safe, working properly and capable of doing what they’re meant for. If the items you want to return do not meet any of this criteria, you should be entitled to a refund or replacement.
Although many shops do offer an exchange or refund if the goods are the wrong size, in a colour or design you don’t like or just not wanted – there is no legal requirement for them to do so.
Policies vary from shop to shop but to get an exchange or refund you are likely to need a receipt and return the items within a set period.
For items bought online, consumers are entitled to a seven day “cooling off” period, starting when the goods are received. Goods can be returned to the retailer for any reason within that time. However, this doesn’t apply if the goods are personalised, perishable or not in the same condition as when delivered.