A team of 15 Severn Trent engineers worked through the night to reroute water supplies and carry out repairs on a burst water pipe near Glapwell – meaning customers in Bolsover could shower this morning (28 August).
Yesterday, the burst was spotted and reported on a bridleway near Glapwell. Severn Trent Water workers leapt to action and within three hours of the burst the majority of water supplies were restored.
Rick Newton, Severn Trent Water’s area manager, said: “We care about our customers and understand that when taps don’t work it’s a real pain – we don’t want people to be without water.
“Thanks to a customer who called in to report the burst down a bridleway we knew exactly were it was and got straight to work to reroute supplies and shut off the damaged pipe.
“Because of the way our water supply network is designed we could bypass the burst and move water around pipes in a different direction, to get customers’ taps working again, quickly.
“Overnight, with the rain and cold weather, we worked to repair the damaged pipe. A three metre stretch of water pipe had been affected by the burst.
“To repair it, we had to dig down a metre, cut through the pipe and replace it with a burst resistant modern one.
“All in the pitch black darkness – thanks to hard work, we’ve been able to return water supplies to normal, so our customers could shower and get ready for the day without disruption. We’d like to say sorry if the burst caused any problems to our customers the night before.”
Severn Trent Water is always grateful for customers reporting any leaks or bursts online at stwater.co.uk/reportaleak. The team is also available 24 hours a day on 0800 783 444 for sewer or water supply problems.