Broxtowe Council making progress on improving social housing following regulator's inspection
Broxtowe Council is continues to make progress to address issues identified during a recent inspection by the Regulator of Social Housing, which highlighted serious failings in a number of areas.
The council accepted the findings in full and has been working through an improvement programme, during which a number of important steps have already been taken.
These have included contacting more than 2,000 tenants to ensure up-to-date records and further understand the diverse needs of tenants so that services can be tailored in a more proactive way.
Engagement events have also been held with tenants to help them understand the Regulator’s findings and explain what the council is doing to improve.
There has also been an improved system implemented to capture and distribute fire safety actions to officers and contractors, alongside improved oversight, which has contributed to the reduction of fire safety actions.
The council has completed 350 stock condition surveys over the last two months to assess and programme future improvements.
Further actions have seen the introduction of more detailed performance reports which are shared with the Housing Improvement Board, which is made up of the council’s interim chief executive, portfolio holder for housing, tenant representatives and council officers.
The board provides increased opportunities for scrutiny and performance management.
Regular meetings are being held with the Regulator for Social Housing to share progress and give assurances.
Coun Vanessa Smith (Brox All), portfolio holder for housing, said: “We welcomed the Regulator’s reports and feedback when we received its findings and making the required improvements is a council-wide priority.
"Officers across multiple departments and members are working collectively to deliver the improvement plan and I am pleased to see improvements progressing at pace.
"There is still considerable work to do, but we are confident that we can keep up the momentum to make lasting changes and meet our Regulator’s requirements.”
The council received a C3 rating from the Regulator for Social Housing following a thorough inspection in October 2025, in relation to the Regulator’s consumer standards.
A C3 grade means that the council is not meeting the Regulator’s requirements and must work to improve its position.
This is the first time that the council has been assessed in this way following the introduction of new regulations as part of the Social Housing (Regulation) Act 2023.