Nottinghamshire health and social care transport provider rated 'good' after inspection

Highlights from the CQC’s inspection of ERS Medical Midlands include staff provided good care and treatment, staff treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs, the service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback, the service had enough staff to care for patients and keep them safe, the service controlled infection risk well, staff felt respected, supported and valued and leaders ran services well using reliable information systems and supported staff to develop their skills.

Throughout the inspection, which took place in February, the CQC took account of what people told them and how ERS Medical understands and complies with the Mental Capacity Act 2005.

ERS Medical Midlands provides a wide range of services to customers from public and private sectors including the NHS and private healthcare organisations.

Kelly Stoneman, senior operations manager for ERS Medical in the Midlands, said: “We’ve been providing patient transport services to our clients and patients locally since December 2019.

"Our team in the Midlands strives on continuous improvement, listening to feedback from patients and NHS clients and delivering a high-quality service, behaviours aligned with ERS Medical’s national operations.

"This rating reflects what we do on a daily basis and I’m very proud of my team who deliver a great service to patients in the region.”