Lifesaving Mansfield carer who rescued resident from fire up for top national award

Lisa Cranston, who works for Caremark in Mansfield, has made the final shortlist for the ‘Home Care Hero’ award in the Care Heroes Awards 2020.

The award recognises the home care individuals who went above and beyond to ensure the safety and wellbeing of their clients during the pandemic.

It shines a spotlight on care professionals who went the extra mile to protect their vulnerable customers not only from coronavirus, but also the mental health implications that came with it, thinking of innovative ways to boost morale and always showing kindness, empathy and dedication.

Lisa has worked tirelessly throughout the pandemic, enduring extra shifts when colleagues where having to self-isolate, continuing to care for others with a smile and a cheery disposition despite having to deal with a tragic accident within her own family, resulting in additional care being required for her son.

A stand-out act of heroism occured when she saved the life of a customer.

After leaving her client’s lunch call on September 8, she was alerted by the member of the public that there was a fire alarm sounding at a neighbouring customer’s property.

On entering the property, she discovered that the lounge was full of smoke and the customer was asleep in her chair, with the bin to the side of her alight.

Lisa quickly jumped into her status as a ‘hero in blue’, checking on the customer initially before extinguishing the fire and opening all the doors and windows.

While waiting for the all-clear from the emergency services, Lisa stayed with the customer to ensure that she was okay and also continued to clean the property to remove smoke residue and ensure that the property would remain habitable, as well as advising next of kin of the incident and actions being taken.

The winner will be decided by a panel of judges and will be revealed during ‘Care Heroes Awards Week’ this month.