The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Mansfield, Ashfield, Bassetlaw and Broxtowe.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their doctor’s surgery.
The survey reveals how patients really feel about their reception and administrative team at their GP practice.
Across the country, the majority of patients described their reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
However, not every GP surgery met expectations.
Here we reveal the surgeries in Mansfield, Ashfield, Bassetlaw and Broxtowe, where reception teams have been voted the worst by you.
Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘not very helpful or not at all helpful’.
9. Sandy Lane Surgery
There were 437 survey forms sent out to patients at Sandy Lane Surgery, Sandy Lane, Mansfield, with a response rate of 24%. 20% of patients said the reception team was 'not very helpful or not at all helpful.' Photo: Google
10. Eastwood Primary Care Centre
348 surveys were sent out to patients at Eastwood Primary Care Centre, Church Street, Eastwood, with a response rate of 40%. 20% of patients said the reception team was 'not very helpful or not at all helpful.' Photo: m