Mansfield town-centre businesses hailed for their customer care

Sally Callaghan-Wetton and Richard Howard, of Fidler and Pepper, collect their platinum award from Radio Mansfields Peter Topley.
Sally Callaghan-Wetton and Richard Howard, of Fidler and Pepper, collect their platinum award from Radio Mansfields Peter Topley.

Businesses, shops and leisure providers in Mansfield town centre have been honoured for their commitment to delivering excellent levels of customer service.

In an initiative run by the Mansfield BID (Business Improvement District) partnership, they were graded by an independent company after being paid a visit by mystery shoppers.

The shoppers assessed matters such as the appearance of the business and the local knowledge and image of the staff, as well as customer care.

After the assessments, more than 50 organisations taking part were awarded accolades ranging from platinum through to gold, silver and bronze. They also received feedback on how they can improve further.

Sarah Nelson, chief executive of Mansfield BID, said: “This is brilliant for the town centre and shows that our businesses deliver great customer-service. Large national chains and small independent organisations took part. Mansfield has a lot to offer and this was a clear demonstration of that.”

The winners of the top platinum award were: Ann Summers, Belvoir, Bon Marche, Collections High Street, Duffy Opticians, Fidler and Pepper, Four Seasons customer service desk, The Glazey Place, Povey Antiques, Quiz, Sally Twinkles, Debenhams, Harmony Health, FA Henshaw, Inplace Personnel, Lloyds Bank, Lucy’s Cafe, Mansfield Computer Store, Marks and Spencer, The Nottingham, Palace Theatre, Pinder’s, Thorntons and Vision Express.