King’s Mill patient ‘left to sit in own mess’

Michael Green, who has complained about his treatment at King's Mill Hospital.
Michael Green, who has complained about his treatment at King's Mill Hospital.

THE sister of a disabled man has slammed the care he received from King’s Mill Hospital after he was repeatedly left sitting in a soiled bed for hours at a time.

Michael Green and his sister Sue contacted Chad after failing to get a response from the hospital when they complained about the treatment Michael received when he was admitted in December.

NMAC11-1277-5''Kings Mill Hospital

NMAC11-1277-5''Kings Mill Hospital

Michael (45), who lives in Mansfield Woodhouse, has spina bifida and is paralysed from the waist down. He is frequently taken into hospital with problems with his legs, which are prone to infection, and with chest infections.

But he and Sue were left ‘disgusted’ with the treatment that he received at King’s Mill this time round - with Sue even having to call the ward on two occasions to request that someone clean Michael up after he sent her text messages complaining that nobody was helping him.

Michael said: “I have been left to sit in my own mess an hour, sometimes just over an hour, but on the last incident I was left for three hours.

“My sister had to ring them up to get them to change me. She should not have to do that.”

Sue, who lives in Newark, said that the way he has been treated had really got Michael down.

“It’s just so heartbreaking to see what he has to go through when he is in there,” she said.

“He gets so stressed out. A few times he has discharged himself because he is that fed up with the things that happen there.”

Sue said that previous complaints they have made about the hospital have been resolved, but on this occasion, after four phonecalls and a letter, they have heard nothing back.

Their concerns this time have also centred on privacy issues and that Michael’s leg bandages were not changed often enough.

Michael said that the district nurse who visited him at home after he was discharged, told him his legs were in a worse state than when he was admitted to hospital.

“She couldn’t believe it when she saw the state of his bandages,” Sue (58) said.

“He feels humiliated. He feels degraded.

“I am disgusted with them, I really am.”

Susan Bowler, executive director of nursing and quality at Sherwood Forest Hospitals NHS Foundation Trust - which runs King’s Mill - said she was ‘sorry’ that the Greens were unhappy with Michael’s care.

“Our dedicated staff are committed to providing first class care for our patients and I am therefore sorry that Ms Green is unhappy with the care of her brother,” she said.

“Across all of our wards we are currently implementing ‘intentional rounding’, a method of evaluating at hourly intervals the nursing care we deliver to ensure that the individualised care of patients is delivered safely and reliably. This supports nurses to ensure patients’ dignity needs are addressed quickly.”

Ms Bowler said that care, dignity and compassion are vital skills to ensure patients are treated with respect and dignity and nurses have been given extensive training to promote skills development and knowledge on basic care needs.

Six ward leaders are also taking part in the Royal College of Nursing’s leadership programme to ensure they have the necessary skills and knowledge to lead their teams in delivering best care for patients.

“I am truly saddened and sorry to hear that we have let Mr Green and his family down,” she added.

“This is not acceptable and we will endeavour through actions like those I have outlined to ensure we deliver high quality care to our patients.

“We will be contacting Ms Green to offer a meeting with senior nursing staff to discuss her concerns directly.”