A Kirkby man was left without central heating and hot water for more than three weeks during the bitter winter weather.
Ricky-Lee Cooke of Larkfield Avenue was furious after being left in the helpless situation by Ashfield Homes when his boiler and central heating system packed in - despite pleading with them for weeks to fix it.
Ricky-Lee, who suffers from asthma was forced to wait seven days before workmen were even sent round to inspect the system and attempt any repairs. Subsequent burst pipes meant his whole kitchen flooded.
He said: “I was at my wits end and felt like I was fighting a losing battle.”
Ashfield MP Gloria De Piero got involved and a new boiler was fitted.
He said: “I am so releived the whole incident is over.”
Paul Bingham, Ashfield Homes director of asset management said Mr Cooke was offered temporary heaters which he declined, and the boiler was fully operational at all times. A new boiler has since been fitted.
He said: “It is our responsibility to ensure that we maintain facilities within the homes we manage for as long their economical life will permit. However, a new Boiler has now been installed at Mr Cooke’s home and he has confirmed to us that he is fully satisfied with his new boiler.
“It is our responsibility to ensure that we maintain facilities within our homes, and we provided a sincere and personal apology for the inconvenience caused.”