New care service open all hours

Many elderly people across Nottinghamshire will be able to stay in their own homes and out of residential care thanks to a new out of hours emergency response service provided by Nottinghamshire County Council.

The Night Response Service will be launched countywide on 1 October following a successful pilot scheme in the Bassetlaw area.

Almost everyone taking up the pilot service in Bassetlaw was at significant risk of requiring residential care, but more than 80% were able to stay in their own homes after joining the scheme.

Care services for elderly people in their own homes are currently provided from 7am to 10pm. The new service will see carers based across the county on call through the night to respond to emergency call-outs.

The County Council are now taking enquiries from anyone who thinks they or a family member could have their night time needs supported better through the Night Response Service. To discuss eligibility and arrange for a community care assessment, call the customer services centre on 08449 80 80 80.

Further information is also available at

The service can cater for up to 225 elderly people across the county

Carers will be able to assist with a wide range of occasional emergency needs, including personal care such as incontinence issues, dealing with sickness or medical conditions and short term prompting to take critical medication.

The service will also be able to respond to alerts about falls or people with dementia wandering away from home at night which are generated by sensors in properties through the County Council’s extended Assistive Technology service, which will also be available across Nottinghamshire from October.

To be eligible for the service, users must have occasional night time personal and social care needs that would otherwise be met within residential care or by a waking night service.

There will be a weekly charge for the service of up to £11.55, depending on individual circumstances.

Elderly people who need help in the night will be able to press an alarm call button or pull an emergency cord installed in their home by the Assistive Technology service and talk to staff at a 24 hour monitoring centre. Special sensors will also be used, which can automatically contact the monitoring centre if they detect an emergency, such as a fire, fall at home, or wandering away from the home during the night by a person with dementia.

If a carer is needed to respond during the night then a visit should be made within 45 minutes of the request.

The Night Response Service is a key part of Nottinghamshire County Council’s strategy to enable more elderly people to live independently in their own homes for as long as possible and reduce the overall numbers in long term residential care.

Councillor Kevin Rostance, Cabinet Member for Adult Social Care and Health at Nottinghamshire County Council said, “We’ve made it a top priority to put services in place which give older people the choice of staying in their own home, where they want to be, for as long as possible. Our investment in new services such as night response will provide the infrastructure needed for our most vulnerable people to enjoy greater freedoms into their old age.

“We shouldn’t also forget the freedoms and reassurance that services like night response provide to carers and family members of older people, the unsung army of people who equally need our support.