National praise for care home

The work of a care home in Clipstone in supporting residents with hearing loss is being highlighted by a national charity campaigning to transform the quality of care for residents who are deaf or hard of hearing.

Following the publication of its new report ‘A World of Silence’, Action on Hearing Loss is calling on the Care Quality Commission (CQC) to introduce communication standards and ensure that care homes have procedures in place to fully support residents with hearing loss.

Action on Hearing Loss is highlighting the work at the Clipstone Hall and Lodge home, run by Orchard Care Homes, on Mansfield Road as an example of good practice as they have put procedures in place to effectively manage the hearing loss of their residents.

‘Hearing ambassadors’ look for signs that residents have hearing loss, such as difficulty hearing conversations or turning up the television to loud levels, and how to support them. Staff have received deaf awareness training and been trained to give basic hearing checks. The check results are recorded in the residents’ individual care plans and, if required, they are referred for a specialist hearing test.

The care homes have also taken steps to help communication by changing seating arrangements so that people can lipread other residents and has also minimised background noise by using table cloths to dampen the sound of cutlery at mealtimes.

Chief executive of Action on Hearing Loss, Paul Breckell, said: “Orchard’s care home in Clipstone is doing great work. We would like to see more care homes across the region follow Orchard’s lead.”

by including individual communication needs in personal care plans and training hearing ambassadors to provide dedicated support for residents who are deaf or hard of hearing.”

Chief executive of Orchard Care Homes, Paul Mancey, said, “We recognised that more than one in eight of our residents had been diagnosed with hearing loss. We approached Action on Hearing Loss for their help in supporting these residents and we are proud to be working in partnership to develop our programme.

“Since introducing the recommendations from A World of Silence in all of our homes, we have discovered much higher levels of hearing loss than had been previously diagnosed. This programme is making a real difference to our residents’ quality of life.”

To read Action on Hearing Loss’s ‘A World of Silence’ report, visit

For information about Orchard Care Homes, visit or call telephone: 0845 602 7469