Improvement still needed at EMAS

EMAS ambulance paramedic and stretcher - taken by Blast Films
EMAS ambulance paramedic and stretcher - taken by Blast Films

Ambulance services in Mansfield and Ashfield still need to improve in three key areas, a spot inspection has revealed.

East Midlands Ambulance Service NHS Trust (EMAS) was visited by inspectors from the Care Quality Commission, after an inspection in 2013 found the organisation was not fit for purpose.

But the latest inspection, carried out in February and March, found that EMAS still needs to improve in areas of staffing, providing appropriate care, and protecting people from harm.

The trust was deemed to have met the required standard in two of the commission’s five key standards - quality of management and treating service users with respect and involving them in their care.

Summarising the inspection report, a Care Quality Commission spokesman said: “Since our last inspection the trust had made improvements in some areas, particularly responses to less urgent calls, infection control, reduction of staff sickness rates, staff engagement and monitoring of equipment.

“However, the trust was still failing to meet the minimum standard for response times to the most urgent calls. They also did not have sufficient numbers of vehicles available at all times.”

Responding to the report, EMAS chief executive Sue Noyes said: “The findings of the report reflect that EMAS is well-underway in delivering an organisation-wide improvement programme.

“In many areas we are already close to achieving the standards in full, but we know we still have a lot more to do.”