Deaf community in Derbyshire asked for 999 call ideas

EAST Midlands Ambulance Service is has met with the Derbyshire deaf community to respond to questions about how and when to make an emergency call and to listen to ideas that could improve services.

Paramedic team leader Sally-Anne Else, based at Willow Row in Derby, delivered a presentation to those in attendance.

Joy Weldin, Derbyshire paramedic and service delivery manager said: “We are part of the national emergency SMS service which lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it is passed to ambulance or the other emergency services.

“Simply by sending an SMS message to 999 people can call for help and we are able to reply to them. However, to do this, they need to have registered with emergency SMS first and so this event is another opportunity for us to raise awareness and encourage people who would benefit from the scheme to sign up.”

Other healthcare organisations which attended the event on Friday 1st March, included Derbyshire Healthcare Foundation Trust, Derbyshire Community Health Services, Derby Clinical Commissioning Group and Derby Hospitals Foundation Trust.