Damning report for Sutton care home

Manor Care Home at Sutton in Ashfield
Manor Care Home at Sutton in Ashfield
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COUNTY council bosses have stopped sending elderly people to a Sutton care home after it received a damning report from inspectors.

A Care Quality Commission (CQC) compliance review on Manor House Care Home, on Brook Street, found that the home was not meeting several essential standards and needed to make improvements.

Four moderate concerns and three major concerns were identified in the report - which was published in April - and as a result Nottinghamshire County Council has suspended its contract with Manor House and has made no care placements there since.

But the home’s new manager Alison Riley said she is confident that following a re-inspection by the CQC last week, Manor House is now compliant in all areas having addressed the problems raised.

She said that the home has been taking new private residents and is hoping that the county council’s contract suspension will be ended after the new report is published.

April’s CQC report stated that people who live at Manor House ‘did not experience effective, safe and appropriate care and support that met their needs and protected their rights’, with staff seeming ‘very rushed’ and no organised activities taking place for residents on the inspection day.

Inspectors identified problems with the training of staff, meaning residents were ‘not necessarily protected from abuse, or the risk of abuse, due to inadequate training and being unaware of the correct procedures to keep people safe’.

There were major concerns over cleanliness, with inspectors finding no guidance on standards of cleanliness for staff and people could not be confident that they were protected from the risk of infection.

Staffing levels were a cause for moderate concern, with ‘insufficient numbers of appropriate staff’ on duty at certain times, while there were major concerns about staff support, with training ‘largely out of date’.

There were also major concerns about the assessment and monitoring of the quality of service provision.

Caroline Baria, from Nottinghamshire County Council’s Adult Social Care and Health department said that after suspending its contract with Manor House, it has been working with the home to resolve a number of outstanding issues.

“Day-to-day care at the home is satisfactory and a new manager has recently been appointed,” she said.

“The council’s main concern is about the training of the care home’s employees which is currently being addressed by its manager.

“We look forward to reconsidering our suspension once the outstanding issues have been resolved.”

A spokesman for the CQC confirmed that Manor House had been re-inspected, but the report of the findings has not yet been published.

He said that the CQC has been working closely with the council to ensure that the care and welfare of residents is always upheld and it can use its enforcement powers when deemed necessary.

“CQC is continuing to monitor this service and the wellbeing of service users is always paramount,” he added.