Sutton care home gets 'good' report from Care Quality Commission

The Hollies, on Alfreton Road, which is run by Choice Care, is a residential care home providing support to people with a learning disability and/or autistic people.

At the time of the assessment the home was supporting 14 people who were in receipt of the regulated activity of personal care.

It was adjuded to be ‘good’ in all the criteria of safe, responsive, effective, caring and well led, leading to the ‘good’ overall rating.

In their report, CQC inspectors said: “We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

“People were encouraged to lead their lives in their chosen way and took control of decisions about their care.

"Independence was encouraged and supported and there were enough staff with the right skills, qualifications, and experience.

"Managers made sure staff received training and regular supervision to maintain high-quality care.

"Staff managed medicines well and people had regular health checks and medicine reviews.

“People received dignified care that respected their privacy and human rights.

"People’s preferred communication styles were known and respected.

“Care plans provided information about people’s lives prior to moving into the service and reflected people’s care needs, including plans for the future.

"Potential risks were assessed, with care records providing guidance for staff on how to mitigate risk and support people well.

"Staff were very kind and caring towards people.

"The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives.

"Staff were being supported by a positive behaviour support practitioner who worked with them to understand individual’s specific needs.

“Where people lacked capacity to make informed decisions, best interest decisions were made and documented.

The provider had a good learning culture and people could raise concerns.

"Managers investigated incidents thoroughly, people were protected and kept safe.

"Staff understood and managed risk while supporting people to take part in activities in their local community and try new things.

"The facilities met people’s needs, were clean and well-maintained and any risks mitigated.

“Feedback from both people using the service and their relatives was consistently positive.

"They told us their loved ones were safe, happy, and well cared for.

"Staff were described as caring, respectful, and responsive, and the service was seen as person-centred, safe, and supportive.

“This feedback supported our observations during our site visits, and reflected a culture of safety, kindness, and person-centred care.”

Frances Love, group operations director at Choice Care, said: "We are delighted that the CQC has rated all areas of the care provided at The Hollies as ‘good’ at our recent inspection.

"The positive feedback from the people we support, and their families is especially important to us, confirming that people living at The Hollies are thriving, with compassionate care and support provided by our colleagues.

"We were particularly pleased that CQC noted the team were very kind and caring towards people, and we are proud of the high standards of support they deliver every day.”