‘Outstanding’ rating for “exceptional” supported living service in Mansfield

Mansfield Supported Living, run by Eden Supported Living Limited, cares for adults in supported living settings, including autistic people and people with a learning disability. At the time of the assessment, the service supported six people across five different properties.

CQC has rated how safe, effective, caring, responsive and well-led the service is with inspectors giving it an ‘outstanding’ rating in every category.

Helen Stokes, Eden Futures CEO said: "We are all incredibly proud of this achievement. At the heart of everything we do are our people – the people we support and our incredible colleagues. Being able to evidence the outstanding care and support we provide is an achievement for everyone across Eden Futures."

Greg Rielly, CQC’s deputy director of adult social care in the east midlands, said: “When we inspected Mansfield Supported Living, we found it stood out as a genuinely exceptional service, where the quality of care was making a real and lasting difference to people’s lives.

“What struck our inspectors most was how deeply the team understood each person as an individual. This included their personal histories, communication styles, goals and what mattered to them. Staff used this understanding to shape every aspect of the support people received.

“One person, who had historically been assessed as non-verbal, had developed meaningful verbal communication through the consistent, tailored support staff provided. Another who had previously lived a reclusive lifestyle was now accessing the community every day.”

Inspectors praised the culture where positive risk-taking was actively encouraged and staff supported people to go on holidays, try new activities and pursue ambitions they previously felt were out of reach, and made sure they were safe while doing so.

The leadership team were highlighted for creating an environment where staff felt genuinely supported, listened to and empowered to raise concerns and challenge practice.

Inspectors also found the service challenged historic assessments and care plans where these didn’t reflect people’s actual abilities, ensuring people’s support promoted independence rather than limiting it unnecessarily.

Staff helped one person who had previously struggled with self-neglect to take small but meaningful steps towards independence, improving their physical health and wellbeing through patient, person-centred support.

People also managed their own medicines where possible, growing in confidence and living more independently as a result.

Inspectors said leaders supported and empowered staff “helping to attract and retain a motivated workforce focused on people's goals”.

Greg Rielly added: “We’d like to congratulate the whole team at Mansfield Supported Living on these findings. This is the standard of care we hope to see.”