Mansfield MP to meet GP staff as frustrated residents slam access to appointments

MP Steve Yemm has requested a meeting with staff at Meden Medical Services in Warsop after being inundated with complaints about the surgery at a recent community drop in session.

Residents have shared frustrations about appointment availability at the Church Street facility and the lack of access to appointments for elderly residents or those without access to digital services.

Posting about the issues on Facebook resident Linda Johnston commented: “Why on earth we cannot get appointment over phone instead of having to fill online forms is beyond me and also all these houses being built here in Warsop and surrounding areas isn't helping either the surgery cannot cope as it is, it’s time something was done for us the residents of Warsop, some people are having to wait weeks to see a doctor all because of this online rubbish.”

Nicola Dare posted: “Most surgeries are using this new online system and it’s hard to access especially when you are feeling very poorly or don’t know how to use the internet which is a lot of people for various reasons . It seems that people are being shut out of the health care system by this change and it’s very concerning.”

In December 2025 the surgery introduced a new online booking system for appointments.

MP Steve Yemm said: “I’ve written to the Practice Manager at Meden Medical Services following concerns raised by residents at a recent community coffee morning in Warsop. “I know how hard GP surgery staff work to support patients, often under significant pressure. However, several constituents shared concerns about difficulties accessing services, including appointment availability, challenges with the online booking system, and accessibility for those who are unable to use digital services. “I met with staff at the practice last year, and I have requested to meet with the team again to discuss these issues further, better understand any challenges they are facing, and ensure the experiences of residents are heard. “Access to healthcare matters, and I will continue working with local services to help secure the best possible outcomes for patients across Warsop and Mansfield.”

Jackie Jones, Practice Manager at Meden Medical Services, said: “We are always working hard to make it as easy as possible for patients to get the services they need. Patients can call our reception team or come in person for help to request an appointment as all appointments are triaged by a GP. In December 2025 we introduced a new Rapid Health online booking system which is open for requests from 8am-6.30pm Monday to Friday excluding bank holidays.

“Anyone who is not able to fill in an online form can call our reception team who will complete the form on their behalf, so that all requests are triaged for the right care in the same way.

“We are hoping to meet with Steve Yemm MP soon to talk through the difference this new system is making for patients and how we are ensuring improved patient access to our services.”

The Care Quality Commission (CQC) last reviewed the surgery in July 2023 following a ‘good’ rating in 2020 and found no evidence that the facility needed to be reassessed at that time.