Inspectors praise "kind" and "compassionate" staff at Mansfield care home
A Mansfield care home has been praised by inspectors who found residents "felt safe and well cared for” by “kind and compassionate” staff.
The Care Quality Commission (CQC) gave Baily House in Botany Avenue, Mansfield an overall “good” rating following an inspection in April.
The home, run by Woodleigh Christian Care Limited, had 57 people living at the service on the time of inspection and received a ‘good’ rating across all five inspection areas.
The CQC report said: “Staff were kind, compassionate and enjoyed their role caring for people. They told us they were well supported by the registered manager who listened to them and acted upon suggestions or issues they raised.”
Inspectors found standards had slipped however, in both the ‘responsive’ and ‘well-led’ categories both previously rated ‘outstanding’.
Some environmental issues were also identified including window restrictors not always in place, creams not always stored safely and some staff using a communal sling to support people who required the use of a hoist increasing the risk of falls or injury.
The inspector said: “We raised these concerns with the registered manager who took immediate action and provided assurances.”
People told inspectors during the visit they felt “safe and well cared for” with one residents telling inspectors “Oh yes, I’m perfectly safe, all the carers have got empathy, they are very good, also the cleaners, they have time to chat”
Home Manager Ashley Baird said: "I am extremely proud to manage Baily House, it is a vibrant home full of love and energy, the whole team work incredibly hard and our residents happiness and quality of life is at the heart of all that we do. We were delighted to see our activities and staff/resident wellbeing initiatives be recognised by the CQC.”
Inspectors also found people were protected from all forms of abuse and staff had the skills to meet people’s needs.
The care home was found to be clean, and staff understood how to manage infection control risks.
Inspectors added: “All necessary checks had been completed to ensure the safety of the environment and equipment.
“People’s needs were identified and risks associated with their specific needs were assessed.”
Medicines were also found to be managed safely and “robust systems and processes” to support the registered manager to identify and address quality concerns and risks.
Read the full report here
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