Free mental health service for Nottinghamshire is achieving outstanding results
A free mental health service is helping thousands of people across Nottinghamshire struggling with their mental health receive much-needed immediate support.
Wellness in Mind – funded by the NHS and delivered by the charity Framework – is now supporting more than 2,000 people a year.
The service has been operating face to face drop-ins and a helpline since December 2024.
The specialist service aims to reach more people across the city and county who may benefit from the offer, which is available to adults who can refer themselves directly with no need to have a formal diagnosis.
More than 98 percent of users said they would recommend the service to others with overwhelmingly positive feedback citing easy access, positive emotional impact and praising the service’s flexible, patient and person-centred approach.
One user said: “Coming to the service has been really useful, I feel different in myself and more hopeful.”
Another commented: “Very supportive, best support I've had so far, made me feel so comfortable.
“So important to be able to walk straight in and access support.”
It comes as NHS data reveals tens of thousands of people are waiting 18 months to receive mental health treatment, according to analysis by Rethink.
Framework service manager Moya Vaughan-Evans said: “It’s more important now than ever to be able to provide flexible, accessible support to people who are struggling with their mental health.
"We are really proud of the work we are doing to support people in a responsive and personalised way and it is fantastic to see the positive impact of that support reflected for so many individuals, city and county-wide.”
Wellness in Mind staff are experienced and trained in different techniques and approaches to work with people creatively to help find the right approach to support their mental wellbeing.
One hundred per cent of drop-ins and helpline calls were offered support the same day while 93 per cent of web referrals were offered support within five days.
A drop-in clinic is available Monday to Friday at the Wellbeing Hub on Hounds Gate in Nottingham as well as other locations in the county, and no appointment is needed.
There is a choice of in-person support or online, with both one-to-one and group support on offer.
A volunteer led befriending service is also available.
Find out more wellnessinmind.org