Eastwood care home told it 'requires improvement' by Government watchdog
An Eastwood care home has been rated as ‘requires improvement’ following its latest inspection by Government watchdog the Care Quality Commission (CQC).
Eastwood House, on Church Street, which is run by Forthmeadow Limited, is a residential care home providing personal care to older adults and people living with dementia.
The home was rated as ‘requires improvement’ following its previous inspection back in 2021.
And following this latest inspection on October 6, the CQC said the home was ‘good’ in the categories of effective, care and responsive, but ‘requires improvement’ in safe and well-led, leading to the overall ‘requires improvement’ rating remaining in place.
At the time of the assessment the service supported 18 people and the CQC said the inspection was prompted by concerns it received about medicines management.
In their report, inspectors said: “During this assessment we found the service to be in breach of regulations relating to safe care and governance. The overall rating for this service has remained requires improvement.
"Staff supported people in a kind and caring manner.
"However, we found staff did not always have accurate information to ensure they supported people safely.
"We found improvements were needed to ensure medicines were managed safely.
"Whilst people received their oral medicines safely from trained staff, the storage and management of topical creams needed work to ensure these were also managed safely.
“Improvements in infection prevention and control and risk management were required to ensure risks to people were reduced.
"Safeguarding processes needed strengthening to ensure people were protected from the risk of abuse.
"Governance systems in place were not effective in highlighting areas for improvement.
"The registered manager was not always aware of their regulatory requirements, which meant incidents were not always reported.
"Lessons were not always learnt as there was limited analysis of accidents and incidents.
"Staff were recruited safely, and staff worked well together and all people we spoke with told us they felt safe living at Eastwood House.
"Staff felt supported and respected in their roles.
"The provider was responsive to our feedback and took action to address the most serious concerns to protect people from the risk of harm.”
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