Blidworth care home now rated 'outstanding' by Government watchdog
A care home in Blidworth has had its rating raised from ‘good’ to ‘outstanding’ following its latest inspection by the Care Quality Commission (CQC).
Hatzfeld House, run by Hatzfeld Care Limited, is a residential care home on Mansfield Road, which provides personal care to adults of all ages who need support with mental health needs and dementia.
CQC carried out the inspection as part of its routine monitoring of services.
Hatzfeld House provides other services not regulated by CQC, but this inspection only looked at personal care which was being provided to 14 people, as this is the regulated activity.
CQC has upgraded the ratings for how effective, caring and well-led the service is from good to outstanding.
How safe and responsive it is, have again been rated good.
Greg Rielly, CQC deputy director of adult social care in the East Midlands, said: “We found Hatzfeld House delivered exceptional care while treating people with kindness, compassion and dignity
"Leaders made sure they put people at the heart of everything they did, and staff considered people’s individual needs and preferences and involved them closely when making decisions about their care and treatment.
“People told us staff were kind, caring and very responsive when they needed help and support.
"They shared several examples of staff going above and beyond to help people feel valued. Staff made people feel safe, supported and protected from risks.
“The service developed continuously, as staff listened to concerns about safety and investigated incidents and safety events thoroughly. This enabled them to identify learning and opportunities to improve the service.
“We were encouraged to hear how staff involved people in planning tasks and activities during monthly residents’ meetings, where staff listened and helped overcome any potential risks.
"Together, staff and the people they supported formed a football team which competed with other local homes, empowering people to help plan, organise and keep active.
“Leaders were committed to working closely with partners to help people receive consistent care.
"This supported smooth transitions when people moved between services. One healthcare professional told us that Hatzfeld House is the best care provider they work with, with incredible staff who make people their top priority.
“Leaders and staff at Hatzfeld House should be very proud of the positive findings in our report, which contains many exceptional examples of person-centred care.
"Other adult social care services should look to this report to see what they can learn from it.”
Your Chad has contacted Hatzfeld House for comment.