Caremark announces its 10 ‘Incredible’ finalists being recognised for their outstanding care and compassion

Ten finalists, chosen from over 6,500 care assistants across the country, have been recognised for their exceptional dedication, compassion, and commitment to making a positive difference for their customers. Each finalist has impacted lives in ways that go far beyond caregiving, fostering independence, companionship, and hope.

The 2025 ‘Incredibles’ finalists are:

• Amanda Buckthorpe – Southend & RochfordAmanda has been nominated for her unswerving commitment to one customer, whom she cares for over 12 hours each day. She not only looks after this customer’s feeding and daily needs due to her paralysis, but also tended to them when they were in hospital, supported both the customer and their family through a recent loss, and extended her care to the customer’s husband after he was diagnosed with cancer.
• Rajwant Sandhu – Dartford & Gravesham - Rajwant has been recognised for her dedication, compassion and calm professionalism. Experienced particularly in dementia care, Rajwant always prioritises her customers’ wellbeing, dignity and safety, with patience and kindness. She takes the time to learn every customer’s habits and routines so she can offer truly person-centred care. Families report that her presence brings them peace of mind.

• Bobbie Lee Eveleigh – Dartford & Gravesham - Bobbie consistently goes above and beyond in her care for her customers, building strong, trusting relationships that have a measurable impact on their wellbeing. She gets to know them inside and out, understanding their routines, preferences and what makes them feel valued. Bobbie uses a sensitive, patient approach so they feel at ease with her, notably winning over customers who were previously opposed to receiving care.

• Muhammad Rizwan – Hatfield, Welwyn & St Albans - Muhammad always goes the extra mile, taking the time to build strong relationships with customers. One customer with dementia and learning difficulties is keen on Formula 1, so Muhammed went out of his way to find a local car show, organised a taxi, and took the customer to a show for the day.

• Christabel Njiru – Bromley & Lewisham - Christabel has been nominated due to her ability to combine compassion with leadership and resilience. For one customer, daily life had become extremely challenging due to his outbursts and the intensity of his needs. Christabel worked tirelessly to establish routines, recognise early triggers, and develop clear responses, with incredible attention to detail. She also helped him rebuild his bond with his family, providing connection, joy and hope.

• Joyleen Nyawaranda – Cheltenham & Gloucester - Since joining Caremark, Joyleen has had a profound and transformative impact on both her customers and the wider team. Her compassion and professionalism have elevated the standard of care across the service, making her not only a trusted provider but a symbol of caregiving excellence. Demonstrating empathy and skill, Joyleen has turned around care refusals and built strong relationships that help preserve the customer’s dignity and autonomy.

• Andrew Uwareme – Rotherham - Andrew’s dedication, patience and ability have had a profound impact on one little boy’s life. Although it has not been an easy relationship, Andrew has shown huge resilience and consistency in the care he has given, helping to build his customer’s confidence and enable him to enjoy new adventures. How Andrew has expanded the young customer’s opportunities and experiences has been hugely positive for both the youngster and his family.

• Remya Sathyaseelan – Barnsley - Remya is being recognised for her outstanding attention to detail, especially when it comes to record keeping and medication alerts. She has also been instrumental in managing several emergency situations to avoid hospitalisation, prioritises customer needs above her own commitments, and even helped one customer redecorate his home after the passing of his father to help him through the grieving process.

• Lucy Drury – Mansfield & Ashfield - Recognising how socially isolated one of her customers was, Lucy built up a bond with him to help learn about his interests. As a result, Lucy helped the customer rekindle their joy of colouring and painting, arranged for them to attend local community activities, and even sourced new furniture for his bedroom so it felt more inviting. By listening and understanding what motivates him, Lucy has made her customer feel heard, valued and empowered.

• Ephantus Kariuki – Ketting & Wellingborough - Ephantus has been nominated for his gentle, patient and professional approach. Always willing to step in, he was the first to help when a bedridden customer was left alone in the early hours of the morning when her husband had to be taken to the hospital. Ephantus was with the customer within 30 minutes, much to the relief of their family based in the USA.

David Glover, CEO of Caremark, commented: “Many congratulations to all our finalists – the nominees for this year’s award are nothing short of remarkable. These people not only perform their jobs with excellence but do so with a deep sense of empathy and a genuine desire to improve the lives of others. They represent the heart of Caremark and the broader care community.

“I’m so proud of the outstanding care our team provides to customers across the UK each day. It’s a privilege to be honouring our finalists’ achievements with a dedicated awards event again this year. We hope this recognition will show them how much we appreciate their compassion, encourage continued excellence within the care sector and inspire more shared stories next year.”

To honour these inspiring care assistants, Caremark will be hosting a special event at the iconic Fortnum & Mason in November this year. The event will offer finalists a chance to network, enjoy a luxurious afternoon tea, and be celebrated for their extraordinary contributions to the care sector. The highlight of the event will be the exciting announcement of’ The Incredible of the Year’, a title reserved for the finalist whose work has shown exceptional dedication and impact.