A Citizens’ Advice Bureau service that switched to a help line has been criticised by councillors, with waiting times stretching up to 50 minutes.
Volunteers from the in-demand service have stopped attending Warsop Town Hall, with a direct line put in place instead.
People with financial and legal issues have been using the news-style service, but some are unhappy after not being able to get through.
Coun Halina Kochanowski said: “It has not gone down well.
“People who have been in have said they would rather talk to someone face to face.
“They have spent ages being on hold - the longest without being answered was 50 minutes.
“It’s not a good service.”
Funding for the service was cut by a third over the past year, leaving no option but to scrap the face-to-face service.
But the supposed availability of volunteers over the phone has since tripled - 10am to 2pm on Mondays and Tuesdays, and 10am to noon on Fridays.
The initial move was first criticised by several councillors, including Coun Peter Crawford.
In reaction to the waiting times, he said: He said: “We all agreed to give it three months’ trial, and it’s only been four weeks.
“We need a Citizens Advice Bureau for our community, whether it’s a phone line or volunteers, if we were to lose that, we’ll lose everything.”