A SHIREBROOK plumber has blasted mobile communications company Orange after being left without a signal on his work phone for nearly three months.
Dave Kelsey (44) and other Shirebrook residents have been struggling to get network reception from their Orange phones since a mast was taken down from the roof of the Shirebrook Comprehensive School building.
The removal of the communications mast has meant that Dave, a self-employed plumber for the last 16 years, is losing business as potential customers are being put straight through to his answering machine.
“I use the phone as my work phone but it’s hard to say how much business I’ve lost because customers don’t always leave a message on the answering machine,” said Dave.
“I think Orange are an absolute disgrace and the way they have dealt with this is absolutely atrocious.
“I have been a customer for 15 years but they pretty much told me to move to another network, you think customer service would be a lot better but they are not very helpful.”
Several Shirebrook residents have contacted Chad this week complaining they cannot get any signal coverage on their phone.
“I was told that it was an engineering problem and Orange could do nothing about it for the time being but that’s no good to me,” added Dave, who has worked as a plumber across the region in Nottinghamshire and Derbyshire for more than 16 years.
“I know a lot of people who have gone to other networks because they have given up.”
An Orange spokesman said: “Thank you for bringing the case of Mr Kelsey to our attention. We have investigated the issue and confirm that one of our masts in the Shirebrook area was removed when the local school building on which it was mounted was demolished.
“We have set up a temporary mast to maintain network coverage and have verified that the area is also served by a T-Mobile mast, enabling customers to benefit from our smart signal sharing programme.
“While we sympathise with Mr Kelsey, it is worth noting that continuous network coverage cannot be guaranteed and can be temporarily affected by factors outside our control. This is the same for all mobile operators and is acknowledged in our terms and conditions.”
“We would like to reassure Mr Kelsey that once the school has been rebuilt, the mast will be reinstated. We remain committed to offering customers the best possible service and apologise for any inconvenience caused in this case.”