Nottinghamshire County Council’s website - www.nottinghamshire.gov.uk - is to undergo an upgrade this weekend (25-28 January) which will help to improve its performance at times of high demand.
The website struggled to cope with an unprecedented surge in visits by parents and pupils checking school closures due to the snow on Monday and as a result was only available intermittently between 7.30am and 9am.
More than 80,000 people visited the website on Monday - almost two and half times greater than the previous highest number of visitors in one day. The previous highest was 32,700 on 6 February 2012 - another snow affected day.
Work to upgrade the website’s content management system and move it to a larger server will take place from 11am on Friday 25th January to 5pm on Monday 28 January. The website will still function during this period but some features, including some online forms, blogs and forums will be temporarily unavailable.
Popular functions of the site such as concessionary travel applications, road fault report forms, most consultations and school / service disruption pages will be available thoughout the upgrade work.
The number of people using the County Council’s website continues to grow, with 4,285,739 visits last year compared to 3,767,243 in 2011. And the number of people following the Council’s twitter feed @NottsCC has more than doubled in the last year to over 8,200.
Matthew Dodd, Digital Team Group Manager at Nottinghamshire County Council said, “More and more people are using the website and other online platforms to find out information about or interact with the Council about services.
“Because of the increase in people accessing our services on-line - whether that is by PC, tablet device or smartphone - it is vital the website’s capacity to cope with the added demand is improved.
“The upgrade will improve the reliability of the website and help to ensure that when there is a significant demand in people accessing the site, as we have experienced during the poor weather, the system is able to cope with the spike in usage.”
While the upgrade is taking place, anyone who wants to submit information for a form which is not available can do so by email to email@example.com
The Customer Contact Centre is open for telephone enquiries on 0300 500 80 80 from 8am to 8pm Monday to Friday and 8am to 12noon on Saturdays.