Communication giants BT - whose famous slogan was ‘It’s good to talk’ - have failed to explain why faulty phone lines have blighted Mansfield in recent weeks.
Frustrated residents and businesses reported that they had been unable to receive calls on landline numbers.
The problem had even affected the Chad office on Sherwood Oaks Business Park for more than a week.
Chad contacted BT almost a week ago but they had still not responded with an explanation at the time of going to print.
A spokesman for the telecommunications firm said that the problem had been isolated to our area, but could provide no further details.
For those affected, incoming calls simply went dead when picked up.
However, those making the calls said the line continued to ring as though no-one was picking up.
Some took to Facebook to vent their frustration, with some thinking they were the victims of crank calls.
Colin Thornton, who runs of Full Circle Catering Ltd at Mansfield Business Centre, Ashfield Avenue, was unhappy with the situation and had contacted BT to complain.
He said the situation was now resolved after more than a week, but he has been unable to put a figure on how much money his firm - which relies on telecommunications - could have lost during that period.
He said: “This has been Mansfield wide so I rang them up to give them a piece of my mind.
“We have caller display so we were trying to write all the numbers down when people couldn’t get through, which was not good and really time-consuming.
“I can’t really quantify how much we have lost.
“It’s not just that we could have lost business, what about the emergency services, what happened to those during that time?”