Nottinghamshire Healthcare a winner in the NHS Patient Feedback Challenge
Nottinghamshire Healthcare, the county’s leading integrated mental health, learning disability and community health services provider is one of nine ambitious patient experience projects which are about to start spreading their ideas to other areas of the NHS, after being selected as winners of the NHS Patient Feedback Challenge.
The Trust, whose project is entitled: Partnerships inspiring changes to services, culture and lives was a joint application in partnership with Patient Opinion, the on line patient feedback company and the East Midlands Leadership Academy and was awarded £100,000. The project links two essential elements that will create organisations that value, listen and respond to feedback. The Trust wants to:
make feedback accessible and ensure its teams are passionate about listening and responding to stories and feedback and this drives the culture, learning and improvement in each team
ensure that listening and responding to patient stories and feedback shapes the development of future leaders in the region and future clinicians in Higher Education Institutes
The NHS Patient Feedback Challenge, created and managed by the NHS Institute and funded by the Department of Health, will run until March 2013 and is designed to find and spread great approaches which use feedback from patients to improve services.
Since April, NHS organisations have been collaborating, sharing ideas, building projects, and bidding for a share of the £1m Patient Feedback Challenge fund, which was set aside to support the most promising approaches to measuring and improving patient experience.
Professor Mike Cooke CBE is Chief Executive of Nottinghamshire Healthcare:
“Our bid builds on the excellent work we have done in both these areas and develops our partnerships with Patient Opinion, East Midlands Leadership Academy and our service users and carers to spread our approach both within our organisation and across other organisations. Nottinghamshire Healthcare has a track record for effective engagement and experience work and has won first and second places in the last two years at the Patient Experience Network National Awards.”
Paul Sanguinazzi is Head of Involvement for the Trust:
“We are committed to keeping a focus on using feedback to drive change and use a variety of ways using both positive and negative feedback which are brought together in integrated action plans for each service area. This further investment will allow us to move faster and make things happen, to the benefit of our service users, carers and staff.”
Paul Streets, Director, Public and Patient Experience and Engagement, DH said:
“Competition for the feedback challenge award was extremely high and we had some tough decisions to make. The expert panel, which made recommendations to the programme steering group, were vital in helping us decide which bids are most suitable for funding.
We have selected nine projects that have proven methods of using feedback to improve patient experience, and have detailed plans for how they will spread this excellent practice.”
The other projects are:
Valuing Frontline Feedback - Ashford and St Peter’s Hospitals NHS Trust
Patient Partners - Bridgewater Community Healthcare NHS Trust
Patient and Family Echo - East Cheshire NHS Trust
Both Sides Now - NHS North East London and the City
Improving Healthcare Together- Norfolk and Norwich University Hospitals NHS Foundation Trust
Kinda Magic - Peninsula Community Health CIC
Real Time Patient Stories - South Tees Hospitals NHS Foundation Trust
iCARE - Yeovil District Hospital NHS Foundation Trust
An essential element of the NHS Patient Feedback Challenge is the web channel. Over 2000 members have been engaged in this channel since April, sharing ideas, making essential connections and identifying spread partners. It is an excellent way to stay in touch with the projects as they progress - visit the web channel for more detail on each of the projects and to become a project follower: http://pfchallenge.clearvale.com/pg/dashboard/
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