Health centre is rated ‘outstanding’ by care inspectors

LOOKING AFTER THE COMMUNITY -- an open day at the Welbeck Road Health Centre, Bolsover, held last May. Pictured is three-year-old Alexia Evans with health visitor Trisha Andrew.
LOOKING AFTER THE COMMUNITY -- an open day at the Welbeck Road Health Centre, Bolsover, held last May. Pictured is three-year-old Alexia Evans with health visitor Trisha Andrew.

A doctors’ surgery in Bolsover has been described as one of the best in the country after a glowing report by Care Quality Commission (CQC) inspectors.

The Welbeck Road Health Centre is among a select band of GP practices to be ranked ‘outstanding’, the highest rating that can be attained. The surgery, which also has a branch in Glapwell, was “well led” and treated its 11,000 patients “with dignity and respect”, said the inspectors.

The practice was praised for meeting the needs of “different population groups”, for dealing with emergencies and for developing its staff. There was also “a strong learning culture and commitment to continued quality improvement”, plus a drive to promote initiatives suich as adult literacy, exercise classes, healthy eating, alcohol awareness and work with young people.

The operation comprises nine GPs, led by Dr Michael Spencer, and 30 staff. Practice manager Rosemary Adams said: “It is a team effort, and we are very proud and pleased with the report.”

James Sawyer, chairman of the practice’s patient participation group, said: “Everyone is very caring, pleasant and easy to get on with.”

A SINGING group for patients was singled out by inspectors as an example of the kind of innovative support that the Welbeck Road Health Centre offers.

The group, which was set up on a monthly basis in August 2013, consists of over-60s who have a chronic illness, such as Alzheimer’s, or memory problems.

They go along with their carers to enjoy a sing-along session, which experts say improves the mental wellbeing of elderly patients.

“This was an area of outstanding practice as part of a drive to innovate and improve the services the centre provides,” said the Care Quality Commission report.