Daughter’s anger over condolence letter about her mother, despite her being alive

Ann Read with a picture of her mother.
Ann Read with a picture of her mother.

A horrified daughter was left stunned after receiving a letter of condolence from the council about her mother’s death, despite her being alive and well.

Ann Read, of Clayworth Court, Mansfield, was sent the letter from Nottinghamshire County Council offering their sympathies, and saying they would look into any outstanding charges.

Ann’s mother, 99-year-old Violet Baxter, has lived at Parkside Home on Mansfield’s Olive Grove for the past five years, with financial assistance from the state.

But Ann, who visits her mother every day, has been left angry after the council failed to explain how the mix-up happened.

“I just want to get to the bottom of this, it’s really been upsetting,” explained Ann.

“It arrived at the weekend so I had to wait until Monday to try and find out how exactly this happened.

“They told me that her name was on a list of people who had died, but could not answer how or why she was on it.

“The home don’t know anything about it either.

“It’s frustrating and very upsetting and I still can’t believe I received it.

“Somebody has done this and I want to know who, just for my own piece of mind.

“To see it written down is just awful. My mother is not as good as she was, she is 99, but she is compos mentis.

“I can’t tell her about this, it would really upset her.”

After being contacted by Chad, Paul McKay, adult social care and health service director at Nottinghamshire County Council, said: “We apologise to Ann Read for the distress and upset caused by the letter that she received about her mother Violet Baxter.

“The letter was sent after we received incorrect information from Greater East Midlands Commissioning Support Unit (GEM) on behalf of Mansfield and Ashfield Clinical Commissioning Group, who contribute to Violet’s care.

“Both organisations are working together to improve the way that information is better managed in the future.”