Council passes Government standards test

sp63412'Exterior of Bolsover District Council Offices

sp63412'Exterior of Bolsover District Council Offices

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Bolsover District Council has retained its government ‘Customer Excellence’ standard after an inspection of its services.

A surveillance visit by an independent assessor took place over two days and they concluded that the council ‘continues to be compliant against the Customer Service Excellence Standard and demonstrate continuous improvements across its services’.

The visit concentrated on contact centres, revenues and benefits, housing and streetscene services as well as generally reviewing corporate performance and generic areas such as corporate complaints and communication.