The Citizens Advice Bureau (CAB) has defended its new phone advice system at Warsop Parish Council, saying they have had ‘hundreds of calls in comparison’ to the old face-to-face system.
Warsop Parish Council said the new system at the town hall was not working, with people waiting up to 50 minutes for assistance on the phone.
Trained CAB volunteers used to attend the town hall for three fixed appointment slots, but they say more people can now have their financial or legal problems heard.
A spokesman for CAB said: “The previous drop in service saw very few people, and on many occasions appointments were being missed.
“The adviceline number has handled hundreds of calls by comparison, vastly increasing the number of people that can be helped, especially those unable to leave their home.
“Our service, like many others, has suffered a reduction in local authority funding that has meant we have had to reduce some services, but we remain committed to giving people the free, independent advice they need.”